Quality · PM Glossary

Cost of Quality (COQ)

The total cost of quality-related efforts: prevention and appraisal (cost of conformance) plus internal and external failures (cost of non-conformance).

Example

Training and code reviews are prevention costs; fixing bugs after go-live is an external failure cost.

Related terms

‹ Cost Baseline · All glossary terms · Cost Performance Index (CPI) ›

Share this page: LinkedIn · Facebook · X