Exam Faciliter · ITIL® (Version 5) Foundation preparation
ITIL 5 Foundation Exam Preparation
Get ready for ITIL® Foundation (Version 5). See what the syllabus covers, follow a two-week study plan and practise with five free full-length simulators: 200 original questions weighted like the real exam.
- 40 multiple-choice questions
- 60 minutes, closed book
- 65% pass mark (26 of 40)
- 200 free practice questions in five full PMPORT mocks
About the ITIL 5 Foundation certification
ITIL® Foundation (Version 5), awarded by PeopleCert. Anyone who works in or with IT and digital services: service desk, operations, development, project and product roles.
There are no formal prerequisites for the Foundation exam. Training with an accredited provider is optional. Check PeopleCert's current exam details before booking.
What the exam covers
- ITIL value system (40%): The seven guiding principles, governance, practices, continual improvement, and how opportunity and demand become value.
- Key ITIL terms and definitions (30%): Products, services and offerings; value, outcomes, costs and risks; utility and warranty; service relationships and roles.
- Four dimensions of product and service management (10%): Organizations and people, information and technology, partners and suppliers, value streams and processes, and external factors.
- Product and service lifecycle (10%): Discover, design, acquire, build, transition, operate, deliver and support, used iteratively.
- Value streams (5%): Identifying, mapping and managing value streams.
- ITIL and AI; ITIL and other frameworks (2.5% each): Using AI responsibly in service management, and combining ITIL with Agile, DevOps and PRINCE2.
Study plan
- Days 1–4: Key terms: Learn the definitions of service, product, value, outcome, output, cost, risk, utility and warranty, and the consumer roles.
- Days 5–8: Value system: Study the seven guiding principles in depth, governance, the continual improvement model and key practice purposes.
- Days 9–11: Dimensions and lifecycle: Learn the four dimensions, external factors, the eight lifecycle activities and value streams.
- Days 12–14: Full mocks: Take full timed mocks and review every answer until you score 75% or more consistently.
Open the ITIL 5 Foundation simulators
Frequently asked questions
Is ITIL 5 very different from ITIL 4?
Version 5 keeps the guiding principles and value system, adds the product and service lifecycle, and gives more attention to AI and to working with other frameworks.
What score do I need to pass?
The pass mark is 26 out of 40 (65%). Aim higher in practice to give yourself a margin.