Exam Faciliter · ITIL® (Version 5) Foundation preparation
ITIL 5 Foundation Exam Simulators
Five free ITIL Foundation (Version 5) practice exams: 40 questions in 60 minutes each, weighted like the syllabus, with a 65% pass mark.
40 multiple-choice questions
60 minutes, closed book
65% pass mark (26 of 40)
200 free practice questions in five full PMPORT mocks
What the exam covers
ITIL value system (40%): The seven guiding principles, governance, practices, continual improvement, and how opportunity and demand become value.
Key ITIL terms and definitions (30%): Products, services and offerings; value, outcomes, costs and risks; utility and warranty; service relationships and roles.
Four dimensions of product and service management (10%): Organizations and people, information and technology, partners and suppliers, value streams and processes, and external factors.
Product and service lifecycle (10%): Discover, design, acquire, build, transition, operate, deliver and support, used iteratively.
Value streams (5%): Identifying, mapping and managing value streams.
ITIL and AI; ITIL and other frameworks (2.5% each): Using AI responsibly in service management, and combining ITIL with Agile, DevOps and PRINCE2.